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Frequently asked questions

• 1. Is Sir Williams natural Honey organic?

  Yes, Sir Williams natural honey is sourced from organic bee farms. Our honey is made from nectar collected from flowers that have not been treated with synthetic pesticides or herbicides, ensuring a pure and organic product.

• 2. What is the shelf life of Sir Williams Honey?

  Sir Williams honey has a long shelf life when stored properly in a cool and dry place. Please ensure the jar is tightly sealed after each use to maintain its freshness and quality.

• 3. Can I eat Sir Williams natural Peanut Butter if I have a nut allergy?

  No. If you have a nut allergy, we strongly advise against consuming Sir Williams Natural Peanut Butter or any other peanut-based products. Nut allergies can be severe and potentially life-threatening. It is crucial to avoid any contact or ingestion of peanut products to prevent an allergic reaction.

• 4. What is the estimated delivery time for my order?

  The estimated delivery time for your order depends on your location. Generally, we do same-day delivery for orders within Nairobi and the delivery time can vary from a few minutes to an hour depending on your location. For orders outside Nairobi, we estimate 1-2 business days. Please contact our customer care line +254-772-576-963 to ensure your orders arrive on time.

• 5. Do you offer free delivery?

  The eligibility for free delivery may vary based on your location and our current promotions or offers. Please contact our customer care line +254-772-576-963 for any queries.

• 6. How can I track my delivery?

  Once your order has been dispatched, we will provide you with the order number and instructions on how to track your delivery. Also, you can check the status of your order in the "My Order" section of account.

• 7. Can I change the delivery address after I have placed my order?

  Unfortunately, once your order has been placed and confirmed, it may not be possible to change the delivery address. We recommend double-checking the accuracy of the delivery address before completing your order to avoid any inconvenience. If you have specific concerns or exceptional circumstances, please reach out to our customer support team, and we will do our best to assist you.